Operations and Community Manager– PULSE (Pittsburgh Urban Leadership Service Experience) – Pittsburgh, PA

PULSE (Pittsburgh Urban Leadership Service Experience) seeks a high-energy individual able to coordinate PULSE’s operations and community engagement and help develop a small-sized nonprofit organization as it grows. This position is a unique opportunity to play a vital role in a dynamic, vibrant non-profit with a track record of success, proven impact model, strong mission, staff and board.

PULSE cultivates a community of young servant leaders to transform Pittsburgh. PULSE invites talented university graduates to partner with Pittsburgh nonprofits for a year of service and leadership. Since 1994, PULSE has invited about 375 young adults to partner with close to 200 nonprofits, contributing some 550,000 hours of service to the city and its residents. To learn more about PULSE, visit us at

Position Summary: The Operations and Community Manager reports to the Executive Director of PULSE and is responsible for the organization’s consistent, high-quality execution of PULSE operations and community engagement relationships.

The Operations and Community Manager is responsible for the development of PULSE’s operational strategy and contributes to the development of the organization’s strategic goals. The Operations and Community Manager coordinates all PULSE operations including, marketing, partnership, recruiting, development, financial and administrative functions. The Operations and Community Manager spearheads community engagement including development and management of partnerships and communication and marketing efforts.

Job Responsibilities

Below is an overview of responsibilities and duties for this position:


1. Provide effective and inspiring leadership by being actively involved in all operations, developing a broad and deep knowledge of all operations.

2. Identify opportunities for PULSE to leverage cross-operational strengths to take advantage of new opportunities and/or to address organizational challenges.

3. Create and execute an operating plan and all its activities in accordance with the mission, goals, and strategic direction of the organization.

4. Prepare and submit an annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered.

5. Develop and implement long-term operational goals and objectives to achieve successful outcomes of the operations.

6. Create an operations evaluation framework to assess the strengths of the operations and to identify areas for improvement.

7. Establish consistent, objective operational performance standards of accountability.

8. Recruit, onboard, and supervise periodic interns, supporting all operational responsibilities.

9. Instill a sense of pride, organizational ownership, a sense of accountability among operations staff with one another as the operation staff pursues PULSE’s core purpose and lives out its core values.


1. Oversees Recruitment, Onboarding, and Communication efforts led by the Partnership and Program Coordinator, including

a. Design, develop, and maintain the nonprofit partner process in the organization.

b. Design the selection matrix for choosing the optimum nonprofit partner channels and nonprofit partner sources.

c. Build nonprofit partner sources and quality relationships by researching and contacting internal customers (i.e., current/past PULSE nonprofit partners, PULSE participants, and alumni) and external customers (i.e., intermediary nonprofits, interest-based nonprofit cohorts, and foundations)

d. Prepare nonprofit partner materials, make presentations, write and post PULSE partner opportunities on online job boards, advertise, and strategically market PULSE to, with, and through customers.

e. Devise, manage, and evaluate recruitment and selection processes including tests, interviews, questionnaires, scorecards, and other instruments that identify the best nonprofit partners.

f. Coordinate screening and interviewing of applicants with prospective nonprofit partners as well as the match process for solidifying nonprofit partner offers and applicant acceptance.

g. Coordinate the onboarding process for confirmed PULSE nonprofit partners including communication strategy, pre-orientation, logistics, answering questions, etc.

2. Orient nonprofit partners to the purposes, objectives, aims, and expectations of the PULSE nonprofit partner program.

3. Work with Program Coordinators to better understand the strengths, challenges, and unique needs and opportunities of each fellow as it relates to their nonprofit partnership.

4. Address nonprofit partner questions, issues, and challenges particularly related to PULSE fellow fit, supervision, and overall experience.

5. Check-in with PULSE partners and create opportunities for evaluation from nonprofit partners through the year (verbal and in writing).

6. Assist in the development, implementation, and evaluation of an annual communication strategy and plan to prospective PULSE nonprofit partners and current PULSE nonprofit partners with the PULSE team.

7. Instill a sense of pride, organizational ownership, a sense of accountability among PULSE partners both individually and as a group as they collectively pursue PULSE’s core purpose and lives out its core values.

8. Advise Executive Director on partnership development best practices.

Communications and Marketing

1. Develop, implement, and evaluate an annual marketing plan across PULSE’s four stakeholders (young adults, nonprofits, neighborhood residents, and donors) in collaboration with the PULSE team.

2. Manage the development, distribution, and maintenance of all print and electronic media including, but not limited to, newsletters, brochures, and PULSE’s website.

3. Generate online content that engages various stakeholders and leads to measurable action. Decide who, where, and when to disseminate information.

4. Coordinate the maintenance and development of the PULSE website and social media outlets (Facebook, Twitter, Instagram, YouTube etc.), ensuring that new and consistent information (article links, stories, and events) is posted regularly

5. Track, report, and evaluate communication efforts through qualitative and quantitative (Google Analytics, Social Media) measures. 6. Act as a brand steward ensuring consistency of messaging through online, print, and public communication.

7. Responsible for editorial direction, design, production, and distribution of all print and electronic media including material appearance (letterhead, logo, brochures, etc.)

8. Create a marketing/public relations strategy that will allow PULSE to cultivate and enhance meaningful relationships with targeted, high-level external audiences, including the media and key influencers.

9. Actively engage, cultivate, and manage press relationships to ensure coverage surrounding PULSE programs, special events, public announcements, and other projects.

10. Develop short and long-term plans and budgets for marketing and its activities, monitor progress, assure adherence, and evaluate performance.

Preferred Qualifications

• Bachelor’s degree

• 3-5 years of experience in the nonprofit sector, preferably in operations, marketing, and partner management.

• Relationship builder: People-oriented and can build strong relationships across diverse groups of stakeholders through digital and direct engagement

• Strong work ethic: Ability to work independently and collaboratively in a small non-profit environment

• Flexible and adaptable: Ability to embrace new opportunities to collaborate and think outside the box to achieve goals

• Organized and accountable: Detail-oriented, strong organizational skills, ability to meet deadlines and balance competing priorities

• Passionate about PULSE mission: Commitment to the mission and values of PULSE and ability to inspire and lead young adults

• PULSE, National Service, and/or other Service Year experience preferred


Interested individuals should send cover letter and resume to by November 15, 2020. PULSE is an equal opportunity employer.